When will my orders be shipped?
Your domestic orders are delivered to cargo within 24 hours, and your international orders are delivered within 72 hours.

In how many days will my order arrive?
Your domestic orders are delivered to the cargo on the same day, and your international orders are delivered within 72 hours. Your shipping times may vary regarding the delivery times of the cargo company you have chosen to your region, You can track the cargo status with your shipment code shared with you. You can also check all your shipments on your order number via our customer service number 0 538 250 22 61, you can also get information from Mng Cargo customer service at 0 850 222 06 06.

What is the shipping fee?
Shipping is free for all domestic orders of 500 TL or more.
Pricing will be automatically determined by the system according to the country you are in at the shipping step for your overseas orders.

Where is my cargo?
You can track the status of your cargo with your "shipping number" notified to you via e-mail and SMS. After logging in as a member, clicking on the My Account menu in the upper right corner of the main page; You can check all the information of your current orders in the "My Orders" section. At the same time, you can follow all the steps of your order by clicking the "WHERE IS MY CARGO" button on the order screen. You can also inquire with

Does cargo deliver to my address?
For your domestic orders, your order is delivered to your door in all regions where Mng Cargo delivers. In cases where direct delivery cannot be made to your address, you can receive your order from the nearest Mng Cargo branch.
You can find out from Mng Cargo whether a shipment is made to your address. You can get information by calling customer service at (0 850 222 06 06.)

Can I order from anywhere in the world?
Yes, we deliver to many countries through our cargo partners that we work with. For detailed delivery information about your country, you can request information by sending an e-mail to [email protected].

Which shipping company do you work with?
In domestic shipments; We are working with Mng Cargo. In overseas shipments; The company we work with differs according to the country and region. Shipping companies we work with: DHL, UPS, Aramex, PTT Cargo

What should I pay attention to when receiving my cargo?
When receiving your cargo; opening, tearing, crushing, wetting etc. in the cargo package. You should check if there is a problem. If you think that there is any problem with your package during delivery, we recommend that you take a report about your package under the supervision of the courier personnel who come to you for delivery.

Can I receive my cargo from the branch?
You can receive your product from the nearest branch with your shipment tracking number delivered to you. This kind of service is not available for overseas orders.

What if the cargo cannot find me at the delivery address?
If you are not at the specified address, your order will be returned to the courier branch where it was distributed and will be kept at the branch for 3 working days for you to receive it. If you do not receive it during this process, the product will be returned to us.

1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
2. Buyers are subject to the provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (RG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they have purchased.
3. The shipping charges, which are the product shipping costs, will be paid by the buyers.
4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.
5. If the purchased product becomes impossible to deliver, the seller has to notify the buyer of this situation within 3 days after learning about this situation. The total price must be returned to the buyer within 14 days.
6. If the buyer does not pay the price of the purchased product or cancels it in the bank records, the seller's obligation to deliver the product ends.
7. After the product is delivered, if it is determined that the credit card to which the buyer has paid is used unfairly by unauthorized persons and the price of the sold product is not paid to the seller by the relevant bank or financial institution, the buyer shall return the product subject to the contract to the seller within 3 days at the seller's expense. has to.
8. If it occurs due to force majeure that the seller cannot foresee and the product cannot be delivered on time, the buyer is notified. The buyer may request the cancellation of the order, the replacement of the product with a similar product or the postponement of the delivery until the obstacle is removed. If the buyer cancels the order; Within 14 days of this cancellation, the product price is returned to the bank.
9. The buyer will inspect the contracted goods/services before receiving them; torn, stained, etc. damaged and defective goods are included in the category, after receiving the goods / services must be protected. The invoice must be returned along with the product.
10. The buyer, within 14 (fourteen) days from the date of delivery of the purchased product to himself or the person / organization at the address indicated, provided that he notifies the seller via the contact information below, no legal or criminal liability.
may use the right to withdraw from the contract by rejecting the goods without undertaking and giving any reason.